Customer Portal

Accessibility Statement


Accessibility Statement

On our website (ccs-express.de), both businesses and individuals can find lots of information about logistics and transport services. You can request domestic and international transport, urgent and special deliveries, storage, shipping for online shops, and help with customs. Customers can send requests through the website or register as a customer or agent. The steps are easy: choose a service, fill out a form, submit it, and wait for a response. You can also track shipments and quickly get in touch with the team.

About the Provider

CCS-Express GmbH
Lilienthalstrasse 8
85399 Hallbergmoos – Germany

Postfach 53
85396 Hallbergmoos – Germany

Phone: +49 (0) 811 55 00 0
Email: info@ccs-express.de

Accessibility and Compliance Status

Our website meets the requirements of the Barrierefreiheitsstärkungsgesetz (BFSG). The following standards and guidelines have been applied:

  • Harmonized European Standard (EN) 301 549, Version 3.2.1
  • Web Content Accessibility Guidelines (WCAG), Version 2.2, Levels A and AA

We continually take measures to improve accessibility and user experience on our website. This includes:

  • The website was tested for accessibility by an external expert.
  • The website has been extensively adapted for accessibility.
  • A "Accessibility Widget" has been installed, offering users extended accessibility options beyond legal requirements.
  • Accessibility requirements are integrated into relevant internal processes (concepts, design, development).

Compliance with Accessibility Requirements

a) Basics

  • You can use the website without losing information, even with assistive technologies.
  • The website protects your privacy, including accessibility features.

b) Vision

The website works for users with limited or no vision. No vision or color recognition is required. There are also alternatives to visual representation and advanced visibility settings.

  • Font, contrasts, and spacing: Font type, size, and style have been chosen for good readability. Texts and visual content have high contrast and are well-spaced.
  • Alternatives to color hints: Non-color alternatives are provided for color-based hints.
  • Alternatives to non-text content: Alternatives are available for non-text content, such as photos, symbols, and graphics. These are currently in German, but are being expanded.
  • Magnification: You can zoom in on the content display. Settings are available in the browser or your operating system.
  • Keyboard accessible: The website can be fully operated with an external keyboard. Navigation follows a logical sequence. Interactive elements (links or buttons) are visually highlighted when selected via keyboard.
  • Screen reader or Braille support: All areas, content, and features of the website can be used with a screen reader or Braille display.
  • Time limits: The website does not have time-limited sections.
  • Headings and labels: The website has meaningful and well-structured headings and labels.
  • Links: Links are clearly visible and labeled meaningfully.

The website display is adaptable, with settings available in the widget, browser, or operating system.

c) Hearing

  • The website works for users with limited or no hearing. No hearing is required, as there are no audio elements on the website.

d) Mobility, Reach, Strength

The website is usable with limited mobility. Even if you have difficulty reaching or exerting force, you can use the website.

  • Keyboard accessible: The website can be fully operated with an external keyboard. Navigation follows a logical sequence.
  • Click areas: Click areas for interactive elements (links or buttons) are large and spaced out, making them easy to reach and use.
  • Screen orientation: The website works with different screen orientations, both landscape and portrait. The layout adapts automatically.
  • No complex or simultaneous movements: The website operates without requiring complex or simultaneous movements.

e) Speech

The website works for users with limited or no speech. No speech is required, and there are no voice input features on the website.

f) Cognitive, Psychological, Neurological, Neurodivergent

You can use the website with limited or alternative cognitive, psychological, or neurological abilities. This includes individuals who identify as neurodivergent.

  • Clear structure: The website is clearly structured.
  • Headings and labels: The website has meaningful and well-structured headings and labels.
  • Links: Links are easy to find and meaningfully labeled.
  • Easy-to-understand texts: The website texts are written in a simple, clear style.
  • Filling assistance: You can use the browser or system's filling assistance for commonly used fields (e.g., address or contact details).
  • Error correction: The website supports you in correcting errors.
  • Animations: The website has only a few short animations. You can disable or stop animations via settings in the widget, browser, or operating system.
  • Light/flash effects: The website does not have light or flash effects that could trigger photosensitive seizures.

Accessibility-Widget

Our website includes a special accessibility widget. This allows you to adjust the website's display and operation to your needs. The following functions are available:

Vision and Perception

  • Hide images: Hides images to reduce distractions.
  • Large cursor: Enlarges the mouse pointer for better visibility.
  • Reduce motion: Stops animations, videos, and transitions for a calmer view.
  • Invert colors: Reverses colors to improve contrast visibility.
  • Reduce brightness: Lowers brightness for a more eye-friendly display.
  • Reduce transparency: Makes backgrounds solid to improve readability.
  • Grayscale: Displays the website in black and white.
  • High contrast: Increases contrast for better readability.

Reading and Understanding

  • Focus on text: Displays text more clearly.
  • Dyslexia-friendly font: Activates a font that's better suited for individuals with dyslexia.
  • Use system font: Uses your device's standard font for better readability and performance.

Easier content recognition

  • Highlight headings: Makes headings more visible for better structure recognition.
  • Highlight links: Marks links for easier identification.

Additional support

  • AI Summary: Automatically generates a summary of the current page in simple language using Artificial Intelligence (AI).
  • Easy navigation: Simplifies navigation on the website.

You can turn these functions on or off as needed.

Feedback and Contact Information

This statement was created on February 17 2025, and last updated on April 28 2025.

We are constantly improving our website. We are committed to usability and accessibility. If you encounter any barriers on our website that hinder your use, please let us know at: info@ccs-express.de

Please briefly describe the problem and include the URL of the affected page or document. We will review your request and contact you as soon as possible.

If you are not satisfied with the response, you can file a complaint with the responsible market supervision authority:

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen Magdeburg, Sachsen-Anhalt.